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Forum index » Electronix » Repair
Computer Stopped Working - Help
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cenorthamerica@yahoo.com
electronics forum beginner


Joined: 19 Jul 2006
Posts: 1

PostPosted: Wed Jul 19, 2006 10:05 pm    Post subject: Computer Stopped Working - Help Reply with quote
I purchased a Gateway laptop about 1.5 years ago and have only used it
maybe 100 hours at most. Recently it locked up so I shut it down. But
when it rebooted it did not fully load. Then I think it asked if I
wanted to reload, restore (or something like this) the Gateway
software. I clicked yes but now I get a black screen with a choice of a

boot or bios menu (which is only for the computer settings). Then it
runs and says "operating system not found".
Gateway did not provide a restore disk with the laptop (now they want
$35.00 for the disks). I tried my desk top restore disk and it was
working but then it said "hard drive not found, can not continue". How
do I fix this?
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Dave D
electronics forum Guru


Joined: 08 Sep 2005
Posts: 486

PostPosted: Wed Jul 19, 2006 10:16 pm    Post subject: Re: Computer Stopped Working - Help Reply with quote
<cenorthamerica@yahoo.com> wrote in message
news:1153346756.363536.229330@s13g2000cwa.googlegroups.com...
Quote:
I purchased a Gateway laptop about 1.5 years ago and have only used it
maybe 100 hours at most. Recently it locked up so I shut it down. But
when it rebooted it did not fully load. Then I think it asked if I
wanted to reload, restore (or something like this) the Gateway
software. I clicked yes but now I get a black screen with a choice of a

boot or bios menu (which is only for the computer settings). Then it
runs and says "operating system not found".
Gateway did not provide a restore disk with the laptop (now they want
$35.00 for the disks). I tried my desk top restore disk and it was
working but then it said "hard drive not found, can not continue". How
do I fix this?


At a guess, it sounds like either the hard drive has failed or the
motherboard's IDE controller, more likely the former.
You'll need a tech to physically examine it to give a definite diagnosis
though.

Dave
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Puckdropper
electronics forum addict


Joined: 13 Sep 2005
Posts: 73

PostPosted: Thu Jul 20, 2006 3:02 am    Post subject: Re: Computer Stopped Working - Help Reply with quote
"cenorthamerica@yahoo.com" <cenorthamerica@yahoo.com> wrote in
news:1153346756.363536.229330@s13g2000cwa.googlegroups.com:

Quote:
I purchased a Gateway laptop about 1.5 years ago and have only used it
maybe 100 hours at most. Recently it locked up so I shut it down. But
when it rebooted it did not fully load. Then I think it asked if I
wanted to reload, restore (or something like this) the Gateway
software. I clicked yes but now I get a black screen with a choice of a

boot or bios menu (which is only for the computer settings). Then it
runs and says "operating system not found".
Gateway did not provide a restore disk with the laptop (now they want
$35.00 for the disks). I tried my desk top restore disk and it was
working but then it said "hard drive not found, can not continue". How
do I fix this?


Sounds like your restore thing mangled your system. Try it again,
ensuring it completes. If that doesn't work, you may want to take it to
a professional. No offense, but it sounds like you're not very skilled
with computers, so a professional would likely be your best bet.

Puckdropper
--
Wise is the man who attempts to answer his question before asking it.

To email me directly, send a message to puckdropper (at) fastmail.fm
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jakdedert
electronics forum Guru Wannabe


Joined: 24 Mar 2005
Posts: 263

PostPosted: Thu Jul 20, 2006 3:58 am    Post subject: Re: Computer Stopped Working - Help Reply with quote
Dave D wrote:
Quote:
cenorthamerica@yahoo.com> wrote in message
news:1153346756.363536.229330@s13g2000cwa.googlegroups.com...
I purchased a Gateway laptop about 1.5 years ago and have only used it
maybe 100 hours at most. Recently it locked up so I shut it down. But
when it rebooted it did not fully load. Then I think it asked if I
wanted to reload, restore (or something like this) the Gateway
software. I clicked yes but now I get a black screen with a choice of a

boot or bios menu (which is only for the computer settings). Then it
runs and says "operating system not found".
Gateway did not provide a restore disk with the laptop (now they want
$35.00 for the disks). I tried my desk top restore disk and it was
working but then it said "hard drive not found, can not continue". How
do I fix this?


At a guess, it sounds like either the hard drive has failed or the
motherboard's IDE controller, more likely the former.
You'll need a tech to physically examine it to give a definite diagnosis
though.

I agree the drive is probably hosed. You can buy a laptop-to-desktop
hard drive adapter for just a few bucks. Get one of those and install
the drive as a slave in your home computer. BIOS should report if the
drive is toast or not. If it works at all, immediately back up anything
vital to your desktop. Then try it again in your laptop. If it doesn't
work there, it's likely your laptop motherboard. That's serious. You
might find one on eBay, but it won't be cheap or easy to replace.

If it doesn't work, I hope there was nothing irreplaceable on it. It's
lost....

jak


Quote:
Dave


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glog@sympatico.ca
electronics forum beginner


Joined: 24 Mar 2006
Posts: 28

PostPosted: Thu Jul 20, 2006 2:28 pm    Post subject: Re: Computer Stopped Working - Help Reply with quote
cenorthamerica@yahoo.com wrote:
Quote:
I purchased a Gateway laptop about 1.5 years ago and have only used it
maybe 100 hours at most. Recently it locked up so I shut it down. But
when it rebooted it did not fully load. Then I think it asked if I
wanted to reload, restore (or something like this) the Gateway
software. I clicked yes but now I get a black screen with a choice of a

boot or bios menu (which is only for the computer settings). Then it
runs and says "operating system not found".
Gateway did not provide a restore disk with the laptop (now they want
$35.00 for the disks). I tried my desk top restore disk and it was
working but then it said "hard drive not found, can not continue". How
do I fix this?

You have to use the restore disk made for that make & Model of machine!

Pay for the proper one and then use it.
In the meantime, don't do anymore or you may loose your data on your drive
Regards
Lee
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Google
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